London 2020 Agenda

Main Auditorium Agenda


09:20 Opening Keynote: Changing Competition

Speaker: Matthew Townend - Director of Research & Consulting, Cavell Group


09:50 Future Workplace: Changing Workforce,

Speaker TBA


10:30 Future Workplace: Enterprise Insight,

Speaker: Dominic Black - Head of Research, Cavell Group


11:00 Future Workplace: Gold Sponsor Keynote, 



11:15 Coffee Break


11:35 Reimagined Supply Chain - VAR Panel

Speakers TBA


12:10 Future Workplace: Gold Sponsor Keynote,



12:25 Future Workplace: Service Provider Panel,

Speakers TBA


13:00 Lunch


14:00 Reimagined Supply Chain, Speaker: TBA


14:15 Reimagined Supply Chain, Vendor Panel, Speakers TBA


14:50 Future Workplace, Speaker TBA


15:00 Coffee Break


15:20 Future of Customer Engagement: CPaaS and APIs

Panel Discussion, Speakers TBA


15:50 Tech Futures: Mobile and 5G, Speaker TBA


16:20 Future of Customer Engagement: Changing role of contact centre 

- Panel Discussion, Speakers TBA


17:00 Mergers and Acquisitions

Speakers TBA


17:30 Drinks Reception